Privacy Policy
At Enviro Membranes, we believe in transparency. This policy explains exactly what data we collect, why we collect it, and how we protect it.
This Privacy Policy applies to enviromembranes.com and all services operated by Enviro Membranes, including our AI assistant, volume quote requests, and contact systems. By using our site, you agree to the practices described in this policy.
If you have questions about this policy, contact us at info@enviromembranes.com with the subject line "Privacy Concerns."
Information We Collect
Information You Provide
When you contact us, submit a quote request, request a volume quote, or interact with our AI assistant, we may collect your name, company name, email address, phone number, and details about your water treatment requirements.
Automatically Collected Information
We automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This data is collected via standard web server logs and analytics tools.
AI Chat Interactions
Conversations with our AI assistant are processed to provide you with accurate product recommendations and technical support. Chat messages are logged with email addresses and phone numbers removed from the log. If you give us your contact details in the chat, we save them to follow up on your request.
How We Use Your Information
Service Delivery
We use your information to respond to inquiries, process volume quote requests, fulfill orders, send shipping notifications, and provide product technical support.
Business Communications
If you subscribe, we may send you information about new products, industry insights, and company updates. You may opt out of marketing communications at any time by contacting us at info@enviromembranes.com.
Site Improvement
Visit data, including session recordings, helps us improve the site, our product pages, and the AI assistant.
Contact Details, Ads and Carts
When you give us your email in a form, the chat, or the cart, we store it with your request and cart, alert our sales staff by email or Telegram, and may share it with Google in hashed form to measure our ads. If you arrived from a Google ad, we keep the ad click ID in your browser for up to 90 days and save it with your request. If you enter your email in the cart and do not finish checkout, we may follow up about that order; automatic reminder emails go only to buyers who opted in to promotional email at checkout.
How We Protect Your Information
Technical Safeguards
Our website operates exclusively over HTTPS with TLS encryption. We use Supabase for database management, which provides enterprise-grade security including row-level security policies and encrypted data at rest.
Access Controls
Access to customer data is restricted to authorized personnel only.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.
Third-Party Services
Service Providers
We use third-party services to operate our business, including Supabase (database and authentication), Stripe (payments), Shippo (shipping rates), Resend (email), Vercel (website hosting), Google (analytics and advertising), LinkedIn (advertising), Microsoft Clarity (site analytics), Sentry (error monitoring), and Telegram (internal staff alerts). These providers process data to run their services under their own terms.
AI Services
Our AI assistant is powered by Google Gemini. Conversations are processed according to Google's privacy policy. We do not share personally identifiable information with AI providers beyond what is required for service operation.
How We Share Data
We share personal information only with the providers named in this policy and as described here.
Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete.
Data Deletion
You may request that we delete your personal information at any time. We will fulfill deletion requests unless we are required to retain the data by law or for legitimate business purposes such as active order fulfillment.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal data is collected, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising privacy rights. To opt out of the sharing of your information for advertising, email info@enviromembranes.com with the subject line "Do not share."
Cookies & Tracking
What We Use
We use cookies and similar tracking technologies to operate and improve our website. This includes Google Analytics cookies (_ga and _ga_*) which help us understand how visitors interact with our site, such as pages visited, time spent, and referral sources.
Your Cookie Choices
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our site. To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Advertising and Measurement Tags
We use the Google Ads tag and the LinkedIn Insight Tag to measure whether our ads lead to visits and orders, and these services may use that data to show our ads to people who visited our site. They may set their own cookies under their own privacy policies. We also use Microsoft Clarity to understand how visitors use our pages, including recordings of clicks, scrolling and page movement, and Sentry to catch site errors, which may record a replay of a session and your IP address.
Children's Privacy
Age Requirement
Our website and services are not directed to, and are not intended for use by, individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@enviromembranes.com and we will promptly delete that information from our systems.
Governing Law & Policy Updates
Governing Law
This Privacy Policy is governed by the laws of the United States. Your personal information is collected, stored, and processed on servers located within the United States. By using our website, you consent to the transfer of your information to the United States and its collection, use, and disclosure in accordance with U.S. law.
International Users
Our website and services are directed at businesses and individuals located in the American continent. We do not specifically market to residents of the European Economic Area (EEA). If you are located outside the United States, please be aware that your data will be transferred to and processed in the U.S., which may have different data protection laws than your country.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
Questions About Your Privacy?
We're committed to answering any privacy-related questions. Reach out and we'll respond within 48 hours.
info@enviromembranes.com