Privacy Policy
At Enviro Membranes, we believe in transparency. This policy explains exactly what data we collect, why we collect it, and how we protect it.
This Privacy Policy applies to enviromembranes.com and all services operated by Enviro Membranes, including our AI assistant, B2B pricing portal, and contact systems. By using our site, you agree to the practices described in this policy.
If you have questions about this policy, contact us at info@enviromembranes.com with the subject line "Privacy Concerns."
Information We Collect
Information You Provide
When you contact us, submit a quote request, apply for B2B pricing, or interact with our AI assistant, we may collect your name, company name, email address, phone number, and details about your water treatment requirements.
Automatically Collected Information
We automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This data is collected via standard web server logs and analytics tools.
AI Chat Interactions
Conversations with our AI assistant are processed to provide you with accurate product recommendations and technical support. These interactions may be stored to improve service quality. We do not use chat data for targeted advertising.
How We Use Your Information
Service Delivery
We use your information to respond to inquiries, process B2B pricing applications, fulfill orders, send shipping notifications, and provide product technical support.
Business Communications
With your consent, we may send you information about new products, industry insights, and company updates. You may opt out of marketing communications at any time by contacting us at info@enviromembranes.com.
Site Improvement
Aggregated, anonymized data helps us understand how visitors use our site so we can improve user experience, product descriptions, and AI recommendation accuracy.
How We Protect Your Information
Technical Safeguards
Our website operates exclusively over HTTPS with TLS encryption. We use Supabase for database management, which provides enterprise-grade security including row-level security policies and encrypted data at rest.
Access Controls
Access to customer data is restricted to authorized personnel only. B2B account information is protected behind authenticated login systems and role-based access controls.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.
Third-Party Services
Service Providers
We use trusted third-party services to operate our business, including Supabase (database and authentication), Resend (transactional email), Vercel (website hosting), and Google (analytics and search). These providers are contractually bound to protect your data.
AI Services
Our AI assistant is powered by Google Gemini. Conversations are processed according to Google's privacy policy. We do not share personally identifiable information with AI providers beyond what is required for service operation.
No Data Selling
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Period.
Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete.
Data Deletion
You may request that we delete your personal information at any time. We will fulfill deletion requests unless we are required to retain the data by law or for legitimate business purposes such as active order fulfillment.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal data is collected, the right to opt out of data sales (we don't sell data), and the right to non-discrimination for exercising privacy rights.
Cookies & Tracking
What We Use
We use cookies and similar tracking technologies to operate and improve our website. This includes Google Analytics cookies (_ga, _gat, _gid) which help us understand how visitors interact with our site — such as pages visited, time spent, and referral sources. We also use a cookie to store your cookie consent preference.
Your Cookie Choices
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our site. To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
No Advertising Cookies
We do not use cookies for targeted advertising or retargeting. The tracking we employ is strictly for site analytics and operational purposes.
Children's Privacy
Age Requirement
Our website and services are not directed to, and are not intended for use by, individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@enviromembranes.com and we will promptly delete that information from our systems.
B2B Context
As a business-to-business platform serving water treatment professionals, our services are intended exclusively for adults operating in a commercial or industrial capacity.
Governing Law & Policy Updates
Governing Law
This Privacy Policy is governed by the laws of the United States. Your personal information is collected, stored, and processed on servers located within the United States. By using our website, you consent to the transfer of your information to the United States and its collection, use, and disclosure in accordance with U.S. law.
International Users
Our website and services are directed at businesses and individuals located in the American continent. We do not specifically market to residents of the European Economic Area (EEA). If you are located outside the United States, please be aware that your data will be transferred to and processed in the U.S., which may have different data protection laws than your country.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
Questions About Your Privacy?
We're committed to answering any privacy-related questions. Reach out and we'll respond within 48 hours.
info@enviromembranes.com